BONECO products are high-quality air treatment units for private use and are subject to comprehensive quality and function tests. If, contrary to expectations, a malfunction should occur in your device, please contact your sales outlet or the responsible BONECO service centre.
This warranty grants you certain rights. You may also have other rights, such as under the laws of your country or similar. Boneco does not exclude, limit or exclude any other rights you may have. The provisions of the German Product Liability Act and comparable foreign regulations shall remain unaffected to the extent indispensable.
This manufacturer's warranty applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania, United Kingdom, United Kingdom, Vietnam. It is explicitly pointed out that this manufacturer's warranty only applies to the countries mentioned above.
All BONECO products are covered by a 24-month manufacturer's warranty. The warranty period is not extended by a warranty service, not even for replaced or repaired parts.
If a defect is discovered and a valid claim is received by Boneco or a licensed service partner within the warranty period, BONECO will either (1) repair the product free of charge, use new or refurbished spare parts, (2) replace the product with a new or refurbished product, or (3) arrange for the product to be returned without any shipping charges. BONECO AG has the right to choose between repair, replacement or refund.
Prerequisite for warranty service
A warranty claim shall only exist for defects which occur due to material and manufacturing defects and not due to natural wear and tear (stress). The proper use of your BONECO device in accordance with these operating instructions and safety instructions is an unconditional prerequisite for the warranty services mentioned.
The warranty period begins with the date of sale to the buyer (as the first buyer) as indicated in the original purchase receipt.
In order to assert your warranty claim, the original proof of purchase, from which the date of purchase, purchase price and seller result, as well as the serial number of the device, which you can take from the type plate, is required.
Repairs and modifications must be carried out by BONECO or a BONECO licensed service agent on their behalf. In the case of repairs by third parties, there is no claim for reimbursement or compensation for any damage resulting therefrom. This applies accordingly to the use of parts and accessories from other manufacturers, as well as to the use of parts that have not been assembled or installed by Boneco or a licensed service partner.
Exclusion of warranty
Excluded from the guarantee are wearing parts or consumables that are subject to normal wear and tear and consumption as well as damage caused by improper use that does not comply with the operating instructions or safety instructions. Transport damage is also excluded from the warranty, as complaints must be made immediately.
Phone: 00800 8595 8595
Support Overview: https://www.boneco.com/en/service/contact
Warranty notice: https://www.boneco.com/warranty